All order under 50 lbs ship free, vi. USPS. Orders under 16 oz. ship First Class Package. Orders over 16 oz. ship Priority. Orders over 50 lbs ship UPS.
All orders receive tracking information which is sent automatically.
Free Shipping is for all US customers only. All Canadian customers must select USPS Priority International at checkout or your purchase will automatically refunded without any exception.
Customers must email us for an RMA number. Returns are excepted for incorrect items. Please send us a picture of the item you have received. Reimbursement will gladly be sent after completion of a claim.
We can not except the return of opened food products, spices, or herbs. Such items must be unopened in the OEM packaging.
Here are the types of information we gather.
We share information as described below.
We give you access to information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.
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Buyer should follow the tracking information provided and be in receipt of the item at the time of delivery. We do not follow tracking and or do not receive anyone's mail. If tracking shows an item is delivered but for some reason was not received the item is considered stolen and should be reported to your local police. Make sure someone picks up your mail if your not going to be there!
If your order is returned and either the package is marked or the tracking states, “UNDELIVERABLE” or “Addressee Unknown” - that means your local postal carrier either could not find or was unable to deliver the item because something was locked or blocking your mail box or slot. Also could mean there was no name or couldn't read the name on a box. Once the item is returned, we will either refund the total amount LESS the shipping cost, or send you an invoice for a reshipment. Once the new shipping cost is paid we will reship the item.